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Post by ali on Mar 19, 2007 17:46:07 GMT -5
I still can't access HI, and they're not responding to my emails. Is anyone else having this problem?
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Post by northcarolinahibee on Mar 19, 2007 18:45:17 GMT -5
Aye, it;s been mentioned in the Edinburgh Derby site too
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Post by mapleafhibby on Mar 19, 2007 19:10:34 GMT -5
I got a kind of apology...apparently someone pulled a plug somewhere on some security thingy!!! I could get on this morning, but I see theyre having problems again
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Post by dixie on Mar 19, 2007 19:22:39 GMT -5
The thing is, they are charging for a service they clearly don't have a clue about how to provide. We fans over here were relying on HI for our coverage, but they couldn't keep it on for even 90 minutes. Absolutely shocking. Still gutted about missing the most enjoyable 20 minutes of football in my lifetime. Still haven't seen the last two goals, the lifting of the cup or the celebrations.
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Post by dixie on Mar 19, 2007 19:23:32 GMT -5
Aye, it;s been mentioned in the Edinburgh Derby site too Have you got a link to the derby site?
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Post by ali on Mar 19, 2007 19:35:26 GMT -5
I got a kind of apology...apparently someone pulled a plug somewhere on some security thingy!!! I could get on this morning, but I see theyre having problems again You got an apology? Well, that's more than I've managed to get out of them so far.
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bghibs
Junior Member
Posts: 20
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Post by bghibs on Mar 19, 2007 22:56:36 GMT -5
Hibs do not host the servers themselves - they rely on an external company for this. The SQL database sever crashed and from, what I understand, crashed hard. They appear not to have a failover set up in their system with a back up server / database (for subscriptions I believe) therefore when it goes everything goes with it. Cannot believe in this day and age that a hosting company for something like this is not backed up with a failover and that Hibs chose them. Possibly the cheapest option or they didn't do thier homework. Not great when you are sitting their brickin' it waiting for an email with the link to watch. Missed the whole first half but got everything in the second.
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Post by ali on Mar 20, 2007 6:39:58 GMT -5
Hibs do not host the servers themselves - they rely on an external company for this. The SQL database sever crashed and from, what I understand, crashed hard. They appear not to have a failover set up in their system with a back up server / database (for subscriptions I believe) therefore when it goes everything goes with it. Cannot believe in this day and age that a hosting company for something like this is not backed up with a failover and that Hibs chose them. Possibly the cheapest option or they didn't do thier homework. Not great when you are sitting their brickin' it waiting for an email with the link to watch. Missed the whole first half but got everything in the second. Utterly shambolic. The thing that is bothering me most at the moment is the lack of information coming out from HI. almost 48 hours after I emailled, no one has yet responded, no one has thought about posting an explanation, information, AN APOLOGY on any of the supporters websites. I feel incredibly bitter about this. I've been praising HI to the hilt over their service, but when something goes wrong, they have to take the criticism too. Of course, I'll be buying the coverage of the derby (and every other game available, just like I always do), I just want some closure on this. I'm sure that once I've actually seen the end of the game, I'll feel better about it. When we lost our connection, my wife said "it was horrible, from such happiness you went to looking as if you were suddenly further away from home than you'd ever been". That kind of sums up how it felt. Just in case anyone from HI is reading this - JUST LET US KNOW WHAT'S HAPPENING - TELL US WHEN THE SITE WILL BE FIXED - TELL US WHAT WENT WRONG - YOUR SILENCE DOES NOT BECOME YOU.
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Post by dixie on Mar 21, 2007 4:49:32 GMT -5
Jamie from the Bounce e-mailed HI as we had a few fans mention it, and he got this reply:
"Database server playing up Jamie. That particular hosting company are working on it just now. As soon as it's resolved we'll mail all members"
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Post by zxc123 on May 3, 2011 22:46:34 GMT -5
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